These Terms govern business use of ARQ Intelligence and ARQ Private Access. By creating an account, purchasing a subscription, or using the Services, you agree to these Terms on behalf of yourself and the organization you represent.

These Terms of Service (the “Terms”) are a legal agreement between Dream Jars LLC, doing business as ARQ Intelligence (“ARQ Intelligence,” “ARQ,” “we,” “us,” or “our”), and the person or entity that accesses or uses the Services (“Customer,” “you,” or “your”). ARQ Intelligence is a brand of Dream Jars LLC.

1. Business Use; Authority; Agreement to Terms

The Services are intended primarily for business and professional use. If you use the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “Customer,” “you,” and “your” refer to that entity.

By accessing or using the Services, creating an account, selecting monitored vendors or dependencies, purchasing a subscription or membership, or otherwise indicating acceptance, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you and ARQ Intelligence enter into a separate written master services agreement, order form, data processing agreement, statement of work, or other signed agreement that expressly governs the same Services, that agreement will control to the extent of any conflict with these Terms.

2. The Services

ARQ Intelligence provides external intelligence designed to help organizations monitor and understand developments affecting third-party vendors, APIs, software platforms, service providers, policies, documentation, pricing, product updates, status pages, and other external dependencies. Depending on the plan and product stage, the Services may include monitored coverage, customer-specific intelligence, broader ARQ Market Intelligence, supporting evidence, summaries, classifications, recommendations, alerts, reports, and related workflows.

The current ARQ Private Access offering may include access to intelligence for up to the number of vendors, APIs, platforms, or dependencies stated in your plan, checkout, or order. The Services are evolving. Features, sources, monitored surfaces, user interfaces, workflows, and delivery methods may change over time.

• ARQ is an intelligence and decision-support service; it is not a substitute for your own legal, compliance, security, engineering, procurement, financial, or business judgment.

• ARQ may use automated systems, artificial intelligence, third-party data and research services, and human review to detect, classify, summarize, enrich, prioritize, and present information.

• Unless expressly stated in a separate signed agreement, ARQ does not provide a service-level agreement, guaranteed uptime, guaranteed monitoring frequency, guaranteed source coverage, or guaranteed detection of every relevant development.

3. Accounts, Onboarding, and Authorized Users

You must provide accurate, current, and complete account, business, billing, and onboarding information. You are responsible for keeping that information current.

You are responsible for all activity under your account and for maintaining the confidentiality and security of account credentials. You must promptly notify us if you suspect unauthorized access or use.

You may permit employees, contractors, or other authorized personnel to use the Services on your behalf only if their use is consistent with your plan and these Terms. You are responsible for their compliance.

ARQ may require reasonable verification of account ownership, business identity, payment status, entitlement, Founding Member status, or authority before enabling or restoring access.

4. Plans, Entitlements, Private Access, and Founding 100 Membership

Your subscription plan, checkout page, order form, or written order states the applicable commercial terms, including price, billing period, and any plan limits. For the current ARQ Private Access launch offer, the standard self-service entitlement is up to 10 monitored vendors, APIs, platforms, or dependencies unless we expressly agree otherwise.

ARQ Private Access may be purchased on a flexible monthly basis or through a Founding 100 Annual Membership where available. Monthly Private Access provides the applicable product access and entitlements shown at checkout but does not confer Founding Member status.

The Founding 100 Annual Membership is a limited commercial offer available to no more than the first 100 organizations that complete purchase of the applicable annual membership while the offer is available. Founding Member status is associated with the purchasing Customer organization, not an individual user.

A Founding 100 Annual Member receives the full applicable ARQ Private Access experience plus the Founding Member benefits described at the time of purchase. Current Founding Member advantages may include priority consideration for new coverage requests, earlier access to selected new capabilities, a direct feedback path to help inform ARQ’s evolution, and recognition as a Founding Member organization. These advantages are intended to provide meaningful early-customer benefits but do not guarantee acceptance of a coverage request, delivery of any specific future feature, a particular release date, or any service level.

The annual rate shown at a Customer’s initial Founding 100 checkout (currently $600 per year) will remain locked for that Customer while the Founding 100 Annual Membership remains continuously active and in good standing. If the Customer cancels, allows the membership to lapse, fails to cure a payment failure within a reasonable period, receives a refund or reversal that ends the paid membership, or otherwise ceases to maintain the Founding 100 Annual Membership, the locked founding rate and Founding Member status may end. Any later re-enrollment may be offered at then-current pricing and terms.

Founding Member status is a commercial customer designation only. It does not confer equity, ownership, voting, governance, partnership, joint-venture, employment, fiduciary, investment, or other corporate rights in ARQ Intelligence or Dream Jars LLC. Founding Member status may not be sold, sublicensed, or transferred except with ARQ’s written approval or as part of a permitted assignment under these Terms.

A vendor or dependency being selected, requested, listed, or visible in a catalogue does not guarantee that every source page, change type, product surface, jurisdiction, or event will be monitored. Coverage may depend on source availability, technical accessibility, source quality, legality, reliability, or our product-support criteria.

We may decline, pause, replace, or remove a monitored source or dependency if it is blocked, unreliable, duplicative, legally restricted, technically unsuitable, materially changed, discontinued, or otherwise inappropriate for the Services.

Requests for additional coverage may be subject to plan limits, source health checks, technical feasibility, and ARQ approval.

5. Subscriptions, Billing, Automatic Renewal, Taxes, and Payment Providers

Paid subscriptions and memberships are billed in advance on the billing cycle shown at checkout or in the applicable order. Unless otherwise stated, recurring subscriptions automatically renew for successive periods of the same duration until cancelled.

By purchasing a recurring subscription or membership, you authorize the applicable payment provider and merchant of record to charge the payment method associated with your purchase for recurring fees, applicable taxes, and other amounts properly due under your order, subject to the provider’s terms and applicable law.

ARQ currently uses Stripe Managed Payments for certain online subscription purchases. Sold through Link, LLC may act as merchant of record for transactions processed through Stripe Managed Payments. Payment processing, receipts, tax handling, refunds, disputes, and certain transaction support may therefore also be subject to the terms, policies, and processes of Stripe, Sold through Link, Link, payment networks, banks, or other payment providers.

Fees are exclusive of taxes unless the checkout expressly states otherwise. Applicable sales, use, value-added, goods and services, or similar transaction taxes may be calculated and collected by the merchant of record or payment provider where supported or required.

You must maintain valid payment information. If a charge fails or payment is overdue, we or the payment provider may retry payment, suspend access, or take other reasonable collection steps.

Except where required by law or where a less restrictive refund right is provided by the applicable merchant of record or payment provider, subscription and membership fees are non-refundable once charged. Any refund request remains subject to applicable law and the refund policies and processes of the merchant of record or payment provider.

Except for a rate lock expressly stated in your checkout, order, or these Terms, we may change prices or plan terms prospectively. For recurring subscriptions, price changes will apply no earlier than the next renewal after any notice required by applicable law or the applicable payment provider. The Founding 100 annual rate lock described in Section 4 controls over this general price-change right for an eligible continuously active Founding 100 Annual Membership.

6. Cancellation

You may cancel a recurring subscription or membership through any cancellation method made available in the checkout, payment-provider, customer-account, or support experience, or by contacting us at the contact details below. Unless otherwise required by law or stated in your order, cancellation stops future renewals and does not retroactively reverse charges already incurred.

If you cancel, your access may continue through the end of the then-current paid subscription period unless the merchant of record, payment provider, or applicable law requires a different result.

For a Founding 100 Annual Membership, cancellation or lapse ends the continuing eligibility for the locked founding rate and Founding Member status as described in Section 4. Rejoining later may be subject to then-current pricing, availability, and terms.

Cancellation of a subscription or membership does not automatically require deletion of business records, transaction records, security logs, or other information that we may lawfully retain under our Privacy Policy.

7. Acceptable Use

You will use the Services only for lawful business purposes and in accordance with these Terms. You will not, and will not permit any third party to:

• use the Services to violate law, regulation, sanctions, export controls, third-party rights, contractual obligations, or access restrictions;

• use the Services to conduct unlawful surveillance, credential theft, unauthorized security testing, malicious scraping, abuse, harassment, fraud, deception, or harmful automated activity;

• attempt to bypass, disable, defeat, interfere with, or circumvent access controls, rate limits, security measures, or technical restrictions;

• reverse engineer, decompile, disassemble, copy, reproduce, resell, sublicense, lease, distribute, or create derivative works of the Services except to the limited extent a restriction is prohibited by law;

• use the Services or ARQ output to train, benchmark, or develop a competing product or model in a manner that misappropriates ARQ proprietary technology, taxonomies, compilations, or confidential information;

• introduce malware, destructive code, or content designed to disrupt the Services or third-party systems;

• submit payment card data, passwords, API keys, authentication secrets, protected health information, highly sensitive personal data, or other regulated or restricted data unless ARQ has expressly agreed in writing to receive it;

• misrepresent ARQ intelligence as definitive legal, regulatory, compliance, security, investment, accounting, or other professional advice.

8. Customer Data and Permissions

As between the parties, you retain ownership of information, selections, content, feedback, business context, and other data that you submit to the Services (“Customer Data”).

You grant ARQ Intelligence and its service providers a worldwide, non-exclusive, limited license to host, process, transmit, reproduce, transform, analyze, display, and otherwise use Customer Data as reasonably necessary to provide, secure, support, improve, and operate the Services; comply with law; prevent abuse; and enforce these Terms.

You represent and warrant that you have all rights, permissions, and lawful bases necessary to provide Customer Data to ARQ and to authorize the processing described in these Terms and our Privacy Policy.

We may create and use aggregated, statistical, or de-identified information derived from use of the Services, provided that such information does not reasonably identify you or an individual. ARQ may use such information to improve the Services, evaluate product performance, develop intelligence models and taxonomies, perform analytics, and support business planning.

9. Confidential Information

Each party may receive non-public information from the other party that a reasonable business person would understand to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”). Customer Data that is non-public may constitute your Confidential Information.

The receiving party will use Confidential Information only as necessary to perform or receive the Services and will protect it using reasonable care, at least as protective as the care it uses for its own similar confidential information. The receiving party may disclose Confidential Information to employees, contractors, affiliates, professional advisers, and service providers who have a need to know and are bound by confidentiality obligations or professional duties.

Confidential Information does not include information that the receiving party can demonstrate: (a) is or becomes public without breach; (b) was lawfully known without restriction before disclosure; (c) is received lawfully from a third party without confidentiality duty; or (d) is independently developed without use of the disclosing party’s Confidential Information.

A receiving party may disclose Confidential Information when required by law, subpoena, court order, or governmental process, subject to legally permitted notice and reasonable cooperation.

10. Third-Party Sources, Services, and Links

ARQ monitors, analyzes, references, links to, or relies on content and services provided by third parties, including vendor websites, APIs, documentation, changelogs, status pages, announcements, news sources, research services, infrastructure providers, hosting providers, workflow providers, payment providers, and other technology vendors.

ARQ is not affiliated with, endorsed by, or responsible for third-party vendors merely because ARQ monitors or references them. Third-party content remains subject to the rights and terms of its owner.

Third-party sources may become unavailable, inaccurate, delayed, restricted, paywalled, blocked, revised, or removed without notice. ARQ does not control those sources and is not responsible for their availability, accuracy, completeness, legality, security, or continuity.

Your use of third-party websites, services, integrations, or payment providers may be governed by separate third-party terms and privacy policies.

11. Artificial Intelligence and Automated Analysis

ARQ may use artificial intelligence, machine learning, rules-based automation, external research tools, and third-party model providers to detect, classify, summarize, enrich, compare, score, prioritize, and recommend actions regarding external developments.

Automated or AI-assisted output can contain errors, omissions, stale information, incorrect classifications, incomplete context, or unexpected results. Confidence indicators, source links, supporting evidence, summaries, recommendations, and severity labels are decision-support tools, not guarantees.

You are responsible for independently evaluating material ARQ output before taking action, particularly where decisions may affect legal rights, contracts, security, compliance, regulatory obligations, customer commitments, procurement, engineering, financial exposure, or business continuity.

ARQ does not provide legal, regulatory, tax, accounting, investment, cybersecurity, engineering, or other licensed professional advice. You should consult qualified professionals where appropriate.

12. ARQ Intellectual Property

ARQ Intelligence and its licensors own all right, title, and interest in and to the Services and all related software, workflows, designs, interfaces, documentation, prompts, models, taxonomies, scoring logic, compilations, methods, know-how, proprietary datasets, intelligence structures, branding, trademarks, and improvements, excluding Customer Data and third-party content.

Subject to your compliance with these Terms and payment of applicable fees, ARQ grants you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription term to access and use the Services and ARQ output for your internal business purposes.

No rights are granted except as expressly stated. ARQ Intelligence, ARQ, ARQ Private Access, Founding 100, and associated names, marks, and logos are owned by or licensed to Dream Jars LLC.

13. Feedback

If you provide suggestions, ideas, feature requests, corrections, comments, or other feedback about the Services (“Feedback”), you grant ARQ a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to use, reproduce, modify, commercialize, and incorporate the Feedback into the Services without restriction or compensation, provided that ARQ does not publicly identify you as the source without permission.

14. Security and Data Protection

ARQ uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system, network, transmission method, or storage environment is completely secure, and we do not guarantee absolute security.

You are responsible for maintaining reasonable security within your own environment, including protecting credentials, devices, account access, and any copies of ARQ output you export or share.

Our collection and use of personal information is described in the ARQ Intelligence Privacy Policy. Where required for enterprise customers, the parties may enter into a separate data processing agreement.

15. Service Changes, Availability, Private Access, and Early Features

ARQ Private Access is an early commercial offering and may include features or workflows that continue to evolve. We may add, modify, replace, suspend, or discontinue features, sources, user interfaces, workflows, or integrations as the product develops.

We will use commercially reasonable efforts to avoid materially degrading paid functionality without reason, but we do not warrant that every feature, source, or integration will remain available indefinitely.

Features identified as beta, preview, experimental, private access, early access, or similar may be incomplete, change materially, or be discontinued. Such features may be subject to additional limitations and should not be relied on as the sole control for mission-critical obligations.

Founding Member benefits other than the locked annual rate may evolve as the Services develop. Any change to a Founding Member benefit does not create equity, ownership, governance, or investment rights and does not guarantee delivery of a specific future feature.

16. Suspension and Termination

We may suspend or restrict access to all or part of the Services if: (a) fees are overdue; (b) we reasonably believe your use creates a security, legal, fraud, abuse, or operational risk; (c) you violate these Terms; (d) required third-party services or sources become unavailable; or (e) suspension is required by law, court order, sanctions, or a payment provider.

We may terminate these Terms or your access for material breach if the breach is not cured within a reasonable period after notice where cure is reasonably possible. We may terminate immediately for unlawful use, fraud, security abuse, intentional circumvention, or conduct that materially threatens ARQ or others.

Upon expiration or termination, your right to use the Services ends. Provisions that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, dispute provisions, and general terms.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, ARQ OUTPUT, THIRD-PARTY CONTENT, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ARQ DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, ARQ DOES NOT WARRANT THAT THE SERVICES WILL DETECT EVERY RELEVANT DEVELOPMENT; THAT A SOURCE WILL BE MONITORED CONTINUOUSLY OR IN REAL TIME; THAT OUTPUT WILL BE ERROR-FREE, COMPLETE, CURRENT, OR SUITABLE FOR A PARTICULAR DECISION; OR THAT USE OF THE SERVICES WILL PREVENT LOSSES, OUTAGES, COMPLIANCE ISSUES, CONTRACTUAL EXPOSURE, SECURITY INCIDENTS, COMMERCIAL IMPACT, OR OTHER ADVERSE EVENTS.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER ARQ NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF ARQ AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO ARQ OR ON ARQ’S BEHALF FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO LIABILITY.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

19. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless ARQ Intelligence, Dream Jars LLC, and their affiliates, officers, directors, employees, contractors, and service providers from and against third-party claims, demands, actions, losses, liabilities, damages, judgments, settlements, penalties, costs, and reasonable attorneys’ fees arising out of or relating to: (a) your unlawful or unauthorized use of the Services; (b) Customer Data or materials you provide that infringe or violate third-party rights; (c) your breach of these Terms; or (d) your violation of law or third-party contractual obligations.

ARQ will provide reasonable notice of an indemnified claim and reasonable cooperation at your expense. You may not settle a claim in a manner that admits liability by ARQ, imposes non-monetary obligations on ARQ, or fails to fully release ARQ without ARQ’s prior written consent.

20. Export Controls, Sanctions, and Compliance with Law

You may not use the Services if you are prohibited from doing so under applicable sanctions, export-control, trade-control, or other laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a jurisdiction where use of the Services is prohibited, and that you are not a person or entity with whom ARQ is prohibited from transacting.

You are responsible for using the Services in compliance with laws and contractual obligations applicable to your business and industry.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-laws principles, except to the extent another law must apply as a matter of mandatory law.

Before commencing formal proceedings, the parties will attempt in good faith for at least 30 days to resolve any dispute through business discussions after written notice describing the dispute.

Any dispute not resolved informally will be finally resolved by confidential binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules by one arbitrator. The arbitration will take place in Fairfield County, Connecticut, or remotely if the parties agree. Judgment on the award may be entered in any court of competent jurisdiction.

Either party may seek temporary, preliminary, or injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, account security, or prevent unauthorized access or misuse while arbitration is pending.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND AGREES THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

22. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will provide notice in a manner reasonably designed to reach affected customers, such as by email, in-product notice, account notice, or posting an updated effective date.

Unless a later date is stated or law requires otherwise, updated Terms become effective when posted for new users and on the stated effective date for existing users. Continued use after the effective date constitutes acceptance where permitted by law. If you do not agree to a material change, you may stop using the Services and cancel before the change becomes effective.

An update to these Terms will not by itself remove the locked annual rate of a continuously active eligible Founding 100 Annual Membership unless the Customer separately agrees to a change or a change is required by applicable law, tax treatment, or a payment-provider requirement that cannot reasonably be avoided.

23. Notices and Electronic Communications

You consent to receive agreements, notices, invoices, disclosures, and other communications electronically. Electronic communications satisfy any legal requirement that communications be in writing to the extent permitted by law.

Notices to ARQ regarding legal claims should be sent to the contact information below. Operational, billing, or support notices may be sent through available support channels.

24. General

Neither party may assign these Terms without the other party’s prior written consent, except that ARQ may assign these Terms without consent in connection with a merger, acquisition, reorganization, financing, sale of substantially all relevant assets, or transfer to an affiliate or successor.

ARQ may use subcontractors and service providers to perform portions of the Services and remains responsible for its obligations under these Terms subject to the limitations stated here.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, internet or cloud failures, third-party outages, cyberattacks not caused by that party’s breach, labor disputes, war, terrorism, civil unrest, governmental action, utility failures, or changes imposed by monitored third parties.

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.

A waiver is effective only if in writing and applies only to the specific instance stated. Failure to enforce a provision is not a waiver.

Headings are for convenience only. Words such as “including” mean “including without limitation.”

These Terms, together with the Privacy Policy and any applicable order or signed agreement, constitute the entire agreement concerning the Services and supersede prior or contemporaneous discussions regarding the same subject matter.

25. Contact

ARQ Intelligence is a brand of Dream Jars LLC.

Business address: 268 Post Road, STE 200, Fairfield, CT 06824, United States

Email: legal@arqintelligence.ai

Website: https://arqintelligence.ai